Biogen Systems Ltd operate a dedicated customer service desk that is manned from 08:00 to 18:00 on weekdays with out of hours service coverage provided from the 24*7 Global Monitoring Centre in Bavaria.

Service Engineers provide a 24*7 coverage for UK customers with remote access being provided supported by a 6 hr on site service promise.

In addition to dealing with any service issues the Customer Service desk is available for accounts enquiries and for booking fuel deliveries.